Accessibility
Luxe Pooch is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to guarantee a seamless shopping experience.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Luxe Pooch is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard at all times, though we actively work to minimize these occurrences.
Feedback & Contact
We welcome your feedback on the accessibility of the Luxe Pooch website. Please let us know if you encounter accessibility barriers while shopping:
- E-mail: hello@luxepoochshop.com
- Response Time: We aim to respond to accessibility inquiries within 2 business days and will work with you to provide the information, item, or transaction you need through an alternative communication method.
Technical Specifications
Accessibility of Luxe Pooch relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and Alternatives
Despite our best efforts to ensure accessibility of the Luxe Pooch store, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below:
- Third-Party Apps & Checkout: Our store utilizes Shopify's ecosystem for order processing, secure payment checkouts, and native background scripts. While we choose accessible themes, certain code behaviors managed directly by Shopify or payment gateways are outside our direct control.
- Photography Overlays: Some promotional banners may have text placed over imagery. We are actively auditing our contrast levels to ensure text readability.
