We proudly ship worldwide.

International shipping rates are calculated at checkout based on your destination, package weight, and carrier rates.

Where supported, applicable duties and taxes are calculated and collected at checkout. This helps prevent unexpected import fees upon delivery for most international orders.

For destinations where prepaid duties and taxes are not available or required, local customs authorities or the shipping carrier may collect applicable import fees before delivery.

Delivery times vary by destination and selected shipping method.

While most orders arrive within the estimated timeframe, carrier delays may occasionally occur. Once a package has been handed to the carrier, delivery times are outside of our control.

Please carefully review your shipping address before placing your order.

Luxe Pooch is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

If you notice an error, contact us as soon as possible and we'll do our best to update it before your order ships.

Package Protection is available at checkout for eligible U.S. orders and covers qualifying shipments that are lost, stolen, or damaged in transit.

If you purchased Package Protection and experience an issue with your delivery, please contact us at shipping@luxepoochshop.com. We’ll review the issue, file a claim on your behalf and provide a replacement at no additional cost for eligible orders. If a replacement is unavailable, store credit will be issued.

If tracking shows your package as delivered but you cannot locate it, please first check with all household members, neighbors, and around the delivery location. Please also allow 5 business days after the carrier’s delivery scan, as packages may be delivered after an initial scan. If the package remains missing, you will be required to complete and sign a non-receipt statement confirming that the order was not received and provide additional supporting information.

For orders placed without Package Protection, Luxe Pooch is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your package appears lost in transit, please contact us and we’ll do our best to assist with the carrier investigation.

Email us at:

shipping@luxepoochshop.com

We're happy to help.