Frequently Asked Questions

Orders are processed within 1-3 business days. Once shipped, domestic orders typically arrive within 2-5 days.
Yes. Luxe Pooch proudly ships worldwide. International shipping rates and delivery estimates are calculated at checkout.
Where supported, applicable duties and taxes are calculated and collected at checkout. This helps prevent unexpected customs charges upon delivery for most international orders.

Yes. We want your pooch to be comfortable so we accept exchanges on unused items in original condition within 7 days of delivery. Please see our Returns & Exchanges page for full details.
We want you to be 100% satisfied with your purchase. Approved returns are issued as store credit after we receive and inspect the product. It must be unused, in original condition & shipped back by the customer.
Because orders are processed quickly, we are unable to guarantee cancellations or modifications once an order has been placed.

Each product page includes a detailed size guide. If you're between sizes or need assistance, contact us before ordering and we'll be happy to help.
Knit Bandanas, Satin Bandanas & Rope Leashes
Hand wash cold as needed and lay flat to dry. Avoid high heat and harsh chemicals.

Harness & Waste Bag Holder
Wipe clean with a damp cloth as needed. Avoid machine washing, prolonged soaking, and harsh chemicals.

Only one discount code may be used per order unless otherwise stated.
Think your audience could benefit from a Luxe Pooch discount code? Reach out to us at collabs@luxepoochshop.com for any open opportunities.

For dogs that turn heads

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